Shipping Policy & Terms & Conditions

Cash on Delivery on Orders placed in India

The Khadi Shop offers the Cash on Delivery payment option and there is no charges for the same. When you checkout, you may choose the  COD option from the other Payment options of Online Payment & PayPal. Please note that PayPal payment is only for International orders. Please note that there will be 5% extra charged on the total amount for PayPal charges.


Free Shipping on All Orders Above Rs. 999 on Domestic Orders

If your cart value exceeds Rs. 999, you will be exempted from any shipping charges. Please note that all orders below the Rs. 999 total amount will bear the applicable shipping charges.


International Shipping Policy

Please write to us if you face any issues while placing an order from anywhere outside India at Namaste@thekhadishop.com with your order details. Note that we charge weight based shipping on all International orders.

International Shipping is available so you can place an order even if you are not in India. First please send us an email with your order details, address. Thereafter, we will share the best shipping rate and then you can proceed to place an order.

Expect up to 14 days for your order to reach you. In some cases, it might take only 3-5 days.

Note for International Shipping - We are unable to export Sandalwood (Chandan) products so please make sure that when you are placing your order, it doesn't include any of the following Sandalwood products:

Soaps:

Gulab Chandan
Turmeric & Sandalwood
Sandalwood
Rose with Haldi Chandan
Aloe with Haldi Chandan

Bottles:

Sandalwood Face Wash
Face & Body Massage Oil with Almond Oil, Vitamin-E & Sandalwood Oil
Rose, Sandal & Honey Shampoo
Sandalwood Face Pack (Cream)
Sandalwood Face Pack (Powder)
Sandalwood Face Scrub
Sandalwood with Honey Moisturizing Cream
Sandalwood, Rose & Aloe Vera Nourishing Cream

Collections:
Great Indian Rose Nourishment Natural Skin & Hair Care Kit
Assorted Natural Handmade Soaps - India's Traditional (Pack of 8)
Great Indian Sandalwood Herbal Skin Care Kit

Shipping Policy
Please allow 1-3 working days for your order to be dispatched and it will take about 3-4 additional days for it to reach you depending on your proximity to our dispatch location.

Normally for orders placed before 1 PM on a business day, we aim to ship the same day, provided that the card security checks are complete, payment is received and the stock availability is confirmed.

Orders placed after 1 PM will be shipped the next business day. Orders Received on Sunday or during Holidays are dispatched the following Monday or the next working day.

During busy times, such as holiday periods, there can be processing and shipping delays.

The orders cannot be shipped to PO boxes or military addresses, and rural domestic addresses require one or more additional days to deliver.

Orders requiring engraving or any customization will require additional time and will be shipped in 10 working days.

If in any case you receive a package which is damaged during transit, we will not be held responsible. The soaps are of fragile quality and when not appropriately handled, can be easily dented.

In case you've received an incorrect product, we would appreciate it if you wouldn't open the packaging. We will try our level best to send you a replacement as soon as possible.

Terms & Conditions
All information, products and services displayed constitute an "invitation to offer". Your order for purchase constitutes your "offer" which shall be subject to the terms and conditions as listed below. We have the right to accept or reject your offer without assigning any reason thereof.

1. We have made every effort to display the colour of our products that appear on the site as accurately as possible. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of color will be accurate.

2. The User certifies that he/she is at least 18 (eighteen) years of age or has the consent of a parent or legal guardian.

3. We will not be responsible for any damage suffered by users from use of the services. This without limitation includes loss of revenue or data resulting from delays, non-deliveries, missed deliveries, or service interruptions as may occur because of any act / omission of the vendor. This disclaimer of liability also applies to any damages or injury caused by any failure of performance, negligence, defect, deletion, error, omission, interruption, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortuous behavior, or under any other cause of action.

4. We will take "Full Responsibility" of your Order, if the Order has been shipped to any of the major cities, where we used "Private Courier Companies" (eg. Blue Dart, First Flight, Pafex, DHL etc) to ship your order. However, we don't guarantee the exact same pristine condition of the soaps. During transit, soaps may get easily dented and in that case, we accept no responsibility to replace them.

5. The prices and availability of products are subject to change without prior notice at our sole discretion.

6. Request for cancellations of orders once placed shall not be entertained.

7. We reserve the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment been received. The payment shall be refunded and the User shall be informed of the same.

8. If a non-delivery or late delivery occurs due to a mistake by the User (i.e. wrong or incomplete name or address or recipient not available) any extra cost spent by us for re-delivery shall be claimed from the User placing the order.

9. The User agrees to give accurate, authentic and true information. We reserve the right to confirm and validate the information and other details provided by the User at any point of time. If any such User details are found not to be true wholly or partly, we have the right in its sole discretion to reject the registration and debar the User from using the services without prior intimation whatsoever.

10. We will not be liable for any type or kind of credit card fraud. The liability to use a card fraudulently will be on the user and the onus to 'prove otherwise' shall be exclusively on the user. The User must exclusively use his/her own card on the site.

11. We shall not entertain any complaints after 15 days, once the order is delivered.

12. This agreement shall be construed in accordance with the applicable laws of India. The Courts at Tamil Nadu shall have exclusive jurisdiction in any proceedings arising out of this agreement.